Lab Coordinator Binder
Project Overview
The lab coordinator team is mission-critical to the Institute. They act as lab managers and serve as a bridge between operations and science. The lab coordinator team possesses a wealth of institutional knowledge with documentation on all processes since 2012 that until recently was stored in a binder. The Institute needed this information centralized and easily accessible. My role was to transition their team binder from its various locations (half was paper, half was on an obsolete wiki page) to a modern SharePoint page. Additionally, I was responsible for opening the SharePoint page to the entire Institute and training the lab coordinator team on the new site.
My Role:
I was responsible for leading the research, design, creation, and configuration of the site and training on the SharePoint site.
Research: There were many things to consider before getting started on the design work. Initially, I was interested in identifying everywhere binder content was stored, different content types, past and current contributors, any potential Personal Identifiable Information. My research efforts led to discovering valuable content from past lab coordinators that the team did not know existed. I prevented risk to the Institute and protected employees' privacy by successfully identifying Personal Identifiable Information (PII). These required special permissions that were handled separately. I user-tested with content owners and employees from different departments (unfamiliar with this binder's content) to ensure an intuitive and user-friendly final product.
Design: Based on the qualitative research I conducted, I created a binder framework and trained the lab coordinator team to input the binder content.
Documentation:
